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Shipping & Returns

Do you ship globally?

At the moment we only offer to ship locally (Victoria) and interstate in Australia

Local Shipping (Within Victoria)

Processing Time:
 

  • Orders are typically processed within 1-2 business days (excluding weekends and public holidays).

 
Shipping Methods:
 

  • We offer standard and express shipping for all orders within Australia.

  • Estimated delivery times for standard shipping are 3-7 business days, depending on the destination.

 
Shipping Rates:
 

  • Shipping rates are calculated at checkout based on the weight and dimensions of the products in your order.

  • Free shipping may be offered on orders exceeding a specified amount.

 
Tracking Information:
 

  • Once your order has been dispatched, you will receive an email with tracking information to monitor the delivery status.

 
Delivery Address:
 

  • Please ensure the accuracy of your delivery address. We are not responsible for orders shipped to incorrectly provided addresses.

 
Local Pickup:
 

  • Not available

Interstate Shipping (Within Australia)

Processing Time:

  • Orders for interstate shipping are typically processed within 1-2 business days (excluding weekends and public holidays).

 
Shipping Methods:

  • We utilize reliable carriers for interstate shipping to ensure timely and secure delivery.

  • Estimated delivery times for interstate shipping are 5-10 business days, depending on the destination.

 
Shipping Rates:

  • Shipping rates for interstate orders are calculated at checkout based on the weight and dimensions of the products in your order.

 
Tracking Information:

  • You will receive an email with tracking information once your order has been dispatched, allowing you to monitor the delivery progress.

 
Delivery Address:

  • Please provide accurate delivery information. We are not responsible for orders shipped to incorrectly provided addresses.

Return Policy

Returns and Exchanges:

  • We accept returns and exchanges within 14 days of the delivery date for unused and undamaged products.

 
Return Process:

  • To initiate a return, please contact our customer service team at hello@lodestudio.com.au with your order number and reason for return.

  • Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

 
Refunds:

  • Refunds will be processed within 5 business days of receiving the returned item. The original shipping cost is non-refundable.

 
Damaged Items:

  • In the rare event that your order arrives damaged or broken, please contact us immediately. Provide photos of the damaged item and packaging for our assessment.

  • Item will be able to be refunded or exchanged  if the packaging is still intact.

 
Return Address:

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